Privacy Policy

Introduction

Flowmetric Automation ("we," "our," or "us"), operated by Ayman Mohammed, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flowmetricautomation.com and use our AI receptionist services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for our services, book a demo or consultation, subscribe to our newsletter or SMS updates, contact our support team, or use our AI receptionist service.

Personal information may include:

• Full name and business name
• Email address and phone number
• Business address
• Payment information
• Call recordings and transcripts (when using our service)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click data. We use cookies and similar tracking technologies to collect this information.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services - Operate our AI receptionist platform and process your calls
• Process transactions - Handle billing and payments
• Communicate with you - Send service updates, respond to inquiries, and provide customer support
• Marketing communications - Send promotional emails and SMS messages (with your consent)
• Improve our services - Analyze usage patterns and optimize our platform
• Comply with legal obligations - Meet regulatory requirements and prevent fraud

How We Share Your Information

Service Providers

We work with third-party service providers who perform services on our behalf, including payment processors, cloud hosting providers, email service providers, SMS delivery services, and analytics providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Business Transfers

If Flowmetric Automation is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, secure socket layer (SSL) technology, regular security audits, access controls and authentication, and employee training on data protection.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and Portability: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Opt-Out of Marketing: Opt-out of receiving marketing emails by clicking "unsubscribe" in any email. For SMS, reply STOP to any message

To exercise these rights, contact us at: [email protected]

Data Retention

We retain your personal information for as long as necessary to provide our services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are typically retained for 90 days unless you request longer retention for business purposes.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, updating the "Last Updated" date, and sending you an email notification for significant changes. Your continued use of our services after changes constitutes acceptance of the updated policy.